Shipping policy

At Puggle Adventure, we are committed to providing efficient, reliable shipping to all valued customers. Below you'll find key details about our shipping process, potential delays, and important considerations to ensure smooth delivery experience. 

Delivery Timeframes

Free Standard Shipping	Express Shipping	International Shipping
3-6 Business Days	2-5 Business Days	Currently Unavailable

 

When we ship your order you will receive a confirmation email with your tracking number, so that you can track the delivery with the postage provider. Australia post is our shipping provider and they will send you a follow up email that says your delivery from Puggle Adventure is on its way. 

Customer Responsibility

To avoid any unnecessary delays, please double check order details before finalising your purchase. 

• Ensure your shipping address is accurate and complete. Missing unit or apartment number may cause local delivery issues.
• If you notice an error after placing your order, contact us immediately at contact@puggleadventure.com.au 
•  Puggle Adventure is not liable for refunds or re-shipments resulting from incorrectly entered customer information

 

What to do incase of delays

If your order has not arrived within 30 days of shipment, please email us at contact@puggleadventure.com.au. Our team will investigate and work with our shipping partners to resolve the issue promptly